1. Information We Collect
Personal Information
When you create an account with SayMyName, we collect:
- Your name and email address (via Google, Facebook, Apple, or email sign-in)
- Audio recordings of your name pronunciation
- Phonetic spelling you provide
- Profile photos you choose to upload
- Job title and company name (if you choose to add them)
- Social media links (if you choose to add them)
Automatically Collected Information
We automatically collect certain information when you use our service:
- IP address and browser type
- Page views and usage patterns (only if you enable analytics)
- Device type (mobile, desktop, tablet)
- Referrer information (how you found a page)
Payment Information
If you subscribe to our Premium plan, payment is processed securely by Stripe. We do not store your credit card number or payment details on our servers. We only receive a customer ID and subscription status from Stripe.
2. How We Use Your Information
We use the information we collect to:
- Create and display your pronunciation page to people you share it with
- Authenticate your account and keep it secure
- Process Premium subscription payments via Stripe
- Provide page view analytics (if you enable this feature)
- Send important account notifications (e.g. subscription changes)
- Improve our service and fix issues
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We share your information only in these limited circumstances:
- Your public pronunciation page: The name, phonetic spelling, audio, photo, job title, company, and social links you add to your page are visible to anyone who visits your page URL. Contact details (email, phone) are only visible if you choose to make them public or approve individual access requests.
- Service providers: We use Google Firebase (hosting, database, authentication, file storage) and Stripe (payment processing) to operate our platform. These providers have their own privacy policies.
- Legal requirements: We may disclose information if required by law or to protect the rights and safety of SayMyName and its users.
4. Data Security
We take the security of your data seriously and implement the following measures:
- Encryption: All data is transmitted over HTTPS (TLS encryption). Data stored in Firebase is encrypted at rest.
- Authentication: We use Firebase Authentication with secure token-based sessions. All server-side operations verify your identity before processing requests.
- Access control: Firestore security rules ensure you can only read and modify your own data. Server-side functions verify ownership before performing actions on your behalf.
- Content Security Policy: We enforce a strict Content Security Policy to protect against cross-site scripting (XSS) attacks.
- Payment security: All payment processing is handled by Stripe, a PCI DSS Level 1 certified payment processor. We never see or store your card details.
- File storage: Uploaded files (photos, audio) are stored in Firebase Storage with access restricted to authorised origins only.
5. Third-Party Services
SayMyName uses the following third-party services:
6. Your Rights
You have the right to:
- Access your personal information at any time through your account settings
- Correct inaccurate information by editing your pronunciation page or profile
- Delete your account and all associated data (pronunciation pages, audio recordings, photos, analytics, and contact requests)
- Withdraw consent for optional data processing (e.g. analytics)
- Export your data by contacting us
If you are in the UK or EU, you also have rights under the UK GDPR / EU GDPR, including the right to lodge a complaint with a supervisory authority.
7. Cookies
SayMyName uses only essential cookies required for authentication and session management. We do not use advertising or tracking cookies. Firebase Authentication may set cookies or use local storage to maintain your signed-in state.
8. Data Retention
We retain your information for as long as your account is active. When you delete your account, we will delete all associated personal data (including pronunciation pages, audio recordings, photos, analytics data, and contact requests) within 30 days. Stripe may retain payment records independently in accordance with their own retention policies and legal obligations.
9. Children's Privacy
SayMyName is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it promptly.
10. Contact Us
If you have questions about this Privacy & Security Policy, want to exercise your data rights, or need to report a security concern, please contact us at:
Email: help@saymyname.com
11. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of SayMyName after changes constitutes acceptance of the updated policy.